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“If you’ve tried buying a gas-powered mower lately, you know the struggle is real. The options have quietly shrunk to either electric models nobody asked for or gas machines built like they stopped caring. So when I found the one I wanted at Ace Hardware in The Woodlands, I was already grateful.
Then it showed up with a manufacturing defect.
I did what you’re supposed to do. Called the manufacturer’s 800 number. You can guess how productive that was. So I brought it back to Ace, not really expecting much since it wasn’t their fault.
A few employees took a look and couldn’t figure it out. Then Leon stepped in. This guy grabbed tools right off the store shelf and fixed it on the spot. No runaround, no “call this other number,” no waiting two weeks for a replacement. Just a man who saw a problem and handled it.
I already had a solid opinion of this Ace location, but Leon earned them a lifetime customer. It’s a franchise, sure, but this store operates with that local, take-care-of-your-neighbor energy that’s harder and harder to find. The kind of place where someone will actually roll up their sleeves for you instead of pointing you to a website.
If you need hardware, lawn equipment, or just want to do business with people who give a damn, this is your spot. And if Leon’s working, you’re in good hands.”
“I will never go anywhere else now. I walked in for the first time today, I'm new to the area and was having a hard time hanging things in my apartment. I went to Lowes yesterday and got nowhere so after reading the great reviews, I went here today and Scotty and Kathleen were INCREDIBLE. Scotty knew EXACTLY what I needed and even introduced me to some new products I'd never even heard of; Kathleen greeted me as soon as I walked in and was so genuine and kind. Whatever you're paying them, they deserve a raise because let me tell you; not all of us grew up with fathers who showed us how to do things, and for those of us who didn't, it can be hard even walking in the door knowing someone might look at you like you're stupid for asking a question most people know. Not only did I walk out with exactly what I needed and then some, I walked out knowing I have a safe space right up the road that will answer all of those questions for me and not judge me for asking them. Scotty, I've worked retail so I know people tend to look down on you, I also know interacting with the public all day while being on your feet really takes its toll. If ever you're having a bad day, I hope you'll come back and read this and remember that you are absolutely making a difference. Every time a man shows me how to do something that I wish I'd had a dad teach me to do, it heals that wound just a little more, which in turn makes me a better person. That ripple effect is what we all need more of and I'm grateful I found it today.”
“Everytime I go there, there is someone to greet me and ask what it is I am looking for. They walk me to the isle I need and proceed to show me the products that best fit my needs. Absolutely top notch customer service. Recommend them 100%
Product selection great!”
9AM - 5PM
21352 Kuykendahl Rd, Spring
Hardware Stores
“This store is great. They specialize in project hardware and high end lumber. The staff is helpful and willing to go out of their way to make sure you’ll leave with everything you need to complete a job right. Stop by to see Norm, Alan and Mike. You’ll love this store.”
“OUTSTANDING customer service. I called Graves Winelectric early on a Monday morning looking for a difficult to find fuse for the lighting system at one of my manufacturing plants. The parts advisor that answered the phone was very helpful and explained that he didn't have the fuse, but then offered to call around and find it for me. A few minutes later he called me back to tell me where I could get the fuse locally.
Unbelievable in this day and age. I was floored.
Top notch service and great people!”
“Hunter and his amazing team always make me feel incredibly welcome every time I arrive and leave. Their warm smiles and genuine enthusiasm create an atmosphere that is both inviting and uplifting. I often find myself looking forward to these visits, as they bring a sense of camaraderie that is hard to find elsewhere. Each interaction is filled with laughter and shared stories, making every moment memorable. It's this unique bond that keeps me coming back, eager to experience the joy they bring.”
“Run there for your projects. If you want great service and someone who considers you only and treats your home as if it is their's. Go see Tanya. Hands down she is friendly and knowledgeable”
“I've been back to this location since my I posted my review of Lowe's and I was excited to see all the positive changes. Great job Lowe's! Thank you and Happy New Year's to all.”
“Stan in Home and Garden was amazing. Helped with my large load without even asking. This is the kind of assistance that make a customer wanting to return even if I have to drive pass another store kudos to Stan.”
“Such pleasant, friendly and helpful staff! Whoever is in charge of hiring is doing a great job! And their young employees are not standing around looking at their phones; they are staying busy.”
“We come to this Lowe's probably once a week. We are always greeted and treated with kindness. Today Brendan helped us in the paint department. He was very helpful and patient, upbeat and kind. Thank you for your help, Brendan! So ready to paint my studio now.”
“I got the cutest Mila Ornamental Red Pineapple plant yesterday. I am coming back today to pick up a Pink Guava, Banana, and some other tropical. Lowe's has great plants at great prices.”
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“Exellent customer service, great selection of products and great quality, think this is how every hardware store should be.thank you for your patience and support”